Shipping and Delivery

 

Shipping and Delivery

 

Blue Roots is dedicated to providing a prompt and timely delivery service worldwide. We use only reputable and reliable freight & shipping providers to deliver your order on time, every time.

 

International Courier Delivery

We offer International Courier delivery. Please understand that the delivery time frames are targets ONLY and they are not guaranteed. From our experience, depending on the country some customs authorities take longer than others to process inward goods/packages, some airlines do require stopovers before reaching the destination country and for these reasons may cause a delay. How the international postal services/customs operate we have absolutely no control over, but like every postal services the time frames are a guideline and aim to have your parcel delivered within the time frames.  

The Express delivery target is normally between three (3) to ten (10) business days from the date of dispatch unless specified otherwise. To Mainland China, we offer express courier delivery that targets can be between 1 to 2 weeks from the date of dispatch depending on the location/city. If for any reason we are unable to dispatch your order within five (5) business days we will contact you with the details you have provided and communicate to you the expected dispatch date. 

All orders shipped is a Registered service which guarantees track & trace. Please note that a signature will be required upon final delivery of goods unless you provide specific instructions, which again are beyond our control with international postal services.

Please understand that Blue Roots takes no responsibility for delivery to an incorrect address/insufficient address provided by you and that you are responsible for the cost to resend an order that is returned due to those reasons. It is your responsibility to make sure your delivery address details are correct and current to ensure a high chance of a successful delivery.    

Extra charges/fees may apply for Express options which we will contact you should this apply to your order.

 

Local Deliveries (within New Zealand)

 

Our courier/delivery services cannot deliver to any box lobbies/PO box addresses locally (within New Zealand), therefore you will need to provide us with an up to date physical address to ensure a successful delivery. 

Track and trace is guaranteed and will be provided to you in the confirmation email upon shipment. Please contact our customer service team should you have any queries regarding the track and trace or delivery time frame.

Please understand that Spring Roots takes no responsibility for delivery to an incorrect address/insufficient address provided by you and that you are responsible for the cost to resend an order that is returned due to those reasons. It is your responsibility to make sure your delivery address details are correct and current to ensure a high chance of a successful delivery. 

 

Actual & Volumetric Weight

The calculation and charge for the shipping of your consignment using International Courier is based on the total weight of the consignment, with the Actual or Volumetric (dimensional) weight applying depending on which is greater. To Mainland China, each postal recipient can only receive one product unit.

For further information about this and to understand the calculation of volumetric weight, please visit NZ Post International Courier page.

 

Customs and Duty:

Your order may be subject to customs requirements and also import duties and taxes once your order reaches the respective country of destination. Please note we will not be held responsible for any delays caused by Customs in the recipient country, this also includes parcels that are detained or confiscated if they are deemed prohibited by the customs authority in the recipient country.

Any duties and taxes, which are levied by the authorities in the destination country, are at your cost. Also shipping fees are not refundable for undeliverable or refused shipments due to the unwillingness to pay for custom charges. We strongly advise you to research more info on customs regulations in the destination country prior. 

 

Restricted Product

The product may be restricted or not allowed in some countries. Responsibility for this rests with the purchaser and if you are not sure if the items you are ordering are permitted in your country then it is solely your responsibility to check.

 

Parcel(s) Unclaimed

In the event that a parcel is unclaimed by a customer in the recipient country and is returned back to us, we are not obligated to provide a refund to the value of the product. We will however provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned. 

 

Lost-in-Delivery

If by chance you have still not received your order after 30 working days due to goods being Lost-in-delivery, you are advised to contact our Customer Service. We can then assist in tracking your order and advising on the status of the parcels delivery.